I asked the guy for the information you requested for your price guarantee and he said that would be a big hassle and that he had a website so he was a fully insured professional.

First of all, saying that sending the required information is a hassle is a good indication that they do not have it. Second, If requested and I am in my office, a customer will have scans of both items I request in less than 5 min. And finally, a website does not mean you are a professional, it means you have a website.